Last updated: June 30, 2026
1. Introduction
MyKey ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NFC-powered keychain recovery platform.
2. Information We Collect
Account Information
Name, email address, phone number, and password when you create an account.
Keychain Information
Item type, vehicle details, labels, and status information for your registered keychains.
Location Data
GPS coordinates and location information shared voluntarily by finders to help locate lost items.
Scan History
Device type, user agent, country, and city information from each keychain scan.
Communication Data
Messages exchanged between owners and finders through our chat system.
Order & Payment Information
Shipping address, phone number, and order details when you purchase from the MyKey Store. Payments are processed securely by Stripe — we do not store your full card details on our servers.
3. How We Use Your Information
- Provide and maintain our service
- Process transactions and send related information
- Send promotional communications (with your consent)
- Monitor and analyze trends and usage
- Detect and prevent fraudulent transactions
- Comply with legal obligations
4. How We Share Your Information
Public Profile: Your display name, contact information, and medical details are shared publicly on your keychain's public page (if enabled).
Anonymous Finders: Finders can see your public profile information but remain anonymous to you.
Service Providers: We may share information with vendors who assist us in operating our website and conducting our business.
Payment Processing: Order and shipping details are shared with Stripe, our payment processor, solely to process transactions and deliver your purchases.
5. Location Data Privacy
Location data is collected only with your explicit permission. Finders must voluntarily share their location to help return lost items. All location data is encrypted and only visible to the keychain owner. You can disable location sharing at any time.
6. Security of Your Information
We implement appropriate technical and organizational measures designed to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your information for as long as your account is active. You can request deletion of your data at any time through your account settings. Scan history and chat messages may be retained for compliance purposes.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your data
- Right to restrict processing
- Right to data portability
- Right to opt-out of marketing communications
9. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete such information and terminate the child's account.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date of this Privacy Policy and posting the new Privacy Policy on the Service.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@mykey.app
Address: MyKey Support, Malaysia